Returns & Refunds

We want you to love your order. Because most of what we sell is made to order just for you, please read this policy before you buy.

Custom and personalized orders are final sale

Custom DTF transfers, gang sheets, and any apparel or item printed or embroidered with your name, number, design, mascot or photo are made specifically for you. These items can't be returned or exchanged unless we made a mistake or the item arrived damaged or defective (see below).

Returns on non-custom items

Ready-made, non-personalized items can be returned within 30 days of receiving them. To be eligible, the item must be unused and unworn, in the same condition you received it, in its original packaging, with proof of purchase.

These items can't be returned: custom or personalized items, items marked sale or final sale, and gift cards.

How to start a return

Contact us first at katelynn.williamson@kates.llc or (918) 650-6203 with your order number. Items sent back without an approved return request can't be accepted.

Once your return is approved, send it to:
Kate's LLC
205 N 6th St
Henryetta, OK 74437
United States

You're responsible for return shipping costs unless the return is due to our mistake. We recommend a trackable shipping service. Original shipping charges are non-refundable.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 48 hours of receiving it. We'll make it right with a replacement, reprint or refund. This applies to custom orders too.

Exchanges

Non-custom items can be exchanged for a different size or color, subject to availability. Contact us to arrange an exchange.

Refunds

We'll let you know once we've received and inspected your return and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If 15 business days have passed since your refund was approved and you haven't received it, please contact us.

European Union orders

For non-custom items shipped to the European Union, you may cancel or return your order within 14 days of receiving it, for any reason, as long as the item is unused and in its original condition and packaging. Custom and personalized items are excluded.

Questions?

Email katelynn.williamson@kates.llc or call (918) 650-6203. We're happy to help.