Refund Policy

At Kate's, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward and customer-friendly refund policy in place. Please read the following information carefully to understand how our refund process works.

Eligibility:

In order to be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days of purchase.
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Proof of purchase, such as a receipt or order number, must be provided.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Exchanges:

If you would like to exchange your product for a different size, color, or style, please contact our customer support team. We will be happy to assist you with the exchange process.

Non-Refundable Items:

Some items are non-refundable and cannot be returned. These include:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Custom Orders

Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any further questions or need assistance with your refund, please don't hesitate to contact our customer support team. We are here to help!

Thank you for shopping at Kate's. We appreciate your business and strive to provide you with the best shopping experience possible.