New Returns & Exchange Policy

At Kate's, we are committed to providing our customers with the best shopping experience possible. As part of our ongoing efforts to improve our services, we have updated our Returns & Exchange Policy to better serve you. Please take a moment to familiarize yourself with the changes.

Returns

Our new policy allows for returns within 30 days of purchase. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as personalized or intimate products, are exempt from being returned.

When returning an item, you will be responsible for the shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure that the item reaches us safely. Once we receive your return, we will inspect it and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. Please allow a few business days for the refund to be processed and reflected in your account.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same process as a return. Once we receive your item, we will process the exchange and ship the new item to you. Please note that exchanges are subject to availability.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We will work with you to resolve the issue as quickly as possible. Depending on the circumstances, we may offer a replacement, repair, or refund.

Final Sale Items

Some items may be marked as final sale, which means they cannot be returned or exchanged. These items are clearly labeled on our website and in-store. Please review the product description carefully before making a purchase.

If you have any questions or concerns regarding our new Returns & Exchange Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience at Kate's.